Live chat, email, phone, and video — plus 30+ guides in the help center. Real people answer every channel.
Active subscribers see a live countdown on every conversation. Compare plans.
Wallet discrepancy, failed withdrawal, missing escrow — email payments@mindhubapp.co for priority routing.
Harassment, fake accounts, fraud attempts — report to trust@mindhubapp.co. We investigate within 24 hours.
Contract dispute, IP concern, data request — legal@mindhubapp.co. Response within 5 business days.
Media inquiries, interview requests, analyst briefings — press@mindhubapp.co.
Not finding it? Hit live chat — we reply in under 2 minutes.
When an offer is accepted, the client's funds are held by MindHub. They're only released to the provider after delivery is accepted — and if a dispute opens, our team mediates within 48 hours.
Once a client accepts your delivery, funds land in your wallet within minutes. You can withdraw to InstaPay or bank transfer — first withdrawals take 1–3 business days for verification.
Clients pay a 0% service fee — the offer price is what they pay. Providers receive 90% of the project value (a flat 10% platform commission on earnings). No hidden charges, no required subscription.
Average review time is 4 hours during business days, often under 1 hour when documents are clear. You'll get a notification and email the moment approval is in.
Yes. From the order page, click "Open a dispute," describe the issue, and attach evidence. Trust & Safety reviews within 48 hours — funds stay in escrow throughout.
All plans give you full marketplace access. Differences are in monthly proposals, AI credits, support priority, and pro features (advanced media kit, reports, and video support for Pro). Full comparison on the pricing page.
Live chat answers 95% of questions in under 2 minutes.
