Question 1

Is registration free?

Accepted Answer

Yes — registration is completely free for clients, freelancers, and creators. Agencies have monthly subscription plans that unlock team seats, leads, and a verified badge.

Question 2

Can I switch between roles (Client → Freelancer)?

Accepted Answer

Yes. Go to /onboarding/role from your dashboard to switch. Your data and history stay attached to your account; only the active view changes.

Question 3

Can I sign up with Google or Facebook?

Accepted Answer

Yes — both providers are wired. The first time you sign up via OAuth we pre-fill your chosen role from the /register form. Pick the role first, then click Continue with Google.

Question 4

How do I enable 2FA?

Accepted Answer

Settings → Security → Two-Factor Authentication → Scan QR with Google Authenticator / Authy. Codes refresh every 30 seconds. Required for admin emails.

Question 5

How do I reset my password?

Accepted Answer

On the login page click "Forgot password?" → enter your email → click the link that arrives within 60 seconds. Link expires after 30 minutes.

Question 6

How do I delete my account?

Accepted Answer

Settings → Account → Delete account. We anonymize your personal data within 30 days; financial records are retained 7 years per Egyptian commercial law.

Question 7

How does KYC verification work?

Accepted Answer

Providers upload government ID + a selfie via our partner Didit. Agencies also upload a commercial registration. Review typically completes in 12-24 business hours.

Question 8

Do clients need KYC?

Accepted Answer

No — clients only verify email + phone. KYC is required only when you sell on the platform (Freelancer / Agency / Creator).

Question 9

How long does verification take?

Accepted Answer

Typically 12-24 hours. Agencies with complex documentation may take up to 48 hours. You get email + SMS the moment your status flips to APPROVED.

Question 10

My KYC was rejected — what now?

Accepted Answer

The rejection email lists exact reasons (e.g. blurry photo). Re-submit from /dashboard/kyc with corrected documents. No limit on resubmissions.

Question 11

I am outside Egypt — can I still verify?

Accepted Answer

Yes. Didit supports 50+ countries. Use a passport if your national ID is non-MRZ. Saudi, UAE, Kuwait, Jordan, US accounts are common.

Question 12

What plans are available?

Accepted Answer

Each role has 4 tiers: Starter (free), Growth, Pro, Elite. Higher tiers unlock more gigs, proposals, AI credits, and boosts. See /pricing for the full comparison.

Question 13

What does the platform take?

Accepted Answer

Clients pay 0% — no fees ever. Providers pay a 10% commission on completed deals, deducted automatically at milestone release. No surprise cuts, no listing fees.

Question 14

Can I cancel anytime?

Accepted Answer

Yes — cancel from Settings with one click. Your plan stays active until the end of the current billing period, then reverts to Free. No cancellation fees.

Question 15

What is your refund policy?

Accepted Answer

Full 14-day money-back guarantee on any paid plan. After that we prorate any unused portion when you downgrade. Refunds return to original payment method within 5-7 business days.

Question 16

Billed in EGP or USD?

Accepted Answer

Prices are shown in EGP by default. Saudi/UAE accounts are billed in local currency at the daily FX rate. US/Global accounts are billed in USD.

Question 17

How do agency team seats work?

Accepted Answer

Each agency tier includes a set number of seats (Starter: 3, Growth: 8, Pro: 20, Elite: unlimited). Invite team members from /dashboard/agency/team.

Question 18

What if I exceed my plan limits?

Accepted Answer

You can either upgrade or pay 50 EGP per overage unit (extra proposal / gig / boost). The OverageConfirmModal asks before each charge so you are never surprised.

Question 19

How does escrow protect me?

Accepted Answer

Every contract uses escrow: the client funds the milestone up front, MindHub holds the money, and it only releases to the provider after the client approves the delivery.

Question 20

What payment methods are supported?

Accepted Answer

Credit/debit cards (Visa, Mastercard), Fawry, InstaPay, Vodafone Cash, Apple Pay, Google Pay. Agencies can also pay annually via bank transfer for a 20% discount.

Question 21

When are funds released to the provider?

Accepted Answer

Immediately when the client clicks "Approve delivery". If the client doesn't respond within 7 days of delivery, funds auto-release to the provider (giving the client a fair review window).

Question 22

Do you support KNET (Kuwait)?

Accepted Answer

Yes via TAP Payments — KNET is fully supported for Kuwaiti accounts. Settlement is in KWD with HMAC-SHA256 security on every transaction.

Question 23

Are there gateway fees?

Accepted Answer

Gateway fees (2.5% on cards, 1.5% on Fawry/InstaPay) are absorbed by MindHub on client payments. They're deducted from the provider payout to keep the marketplace transparent.

Question 24

Is there a maximum payment size?

Accepted Answer

No hard cap. Single payments above 50,000 EGP route through enhanced fraud check (24h delay possible). Contact support@mindhubapp.co for whitelist on regular large transactions.

Question 25

How do I add money to my wallet?

Accepted Answer

Go to /dashboard/wallet → Top up → choose amount and method (Paymob, Stripe, InstaPay, Vodafone Cash). Funds appear within 60 seconds for most methods.

Question 26

Can I pay with my wallet at checkout?

Accepted Answer

Yes — every checkout has a "Pay with wallet balance" toggle. Clients use it for services + orders. Sellers use it for subscriptions + ad campaigns. Wallet is debited first; remainder goes to the gateway.

Question 27

How do I withdraw to my bank?

Accepted Answer

Wallet → Withdraw → choose method (bank transfer / InstaPay / Vodafone Cash) → confirm amount. Processed within 1-3 business days. Minimum withdrawal: 100 EGP.

Question 28

Where does a refund go?

Accepted Answer

If you paid with wallet, refund returns to wallet. If you paid via gateway, refund goes back to that card/wallet via the gateway. Hybrid payments are split proportionally.

Question 29

Can I hold USD/SAR in my wallet?

Accepted Answer

Wallet balance is EGP-based currently. Top-ups in USD/SAR are converted at the daily FX rate. Multi-currency wallets are on our 2026 roadmap.

Question 30

Can I auto-payout when balance hits a threshold?

Accepted Answer

Yes. Wallet → Settings → enable Auto-Payout → set threshold (e.g. 1,000 EGP). When balance ≥ threshold, we auto-trigger a withdrawal to your default method.

Question 31

How much do I earn per referral?

Accepted Answer

Bronze tier (default): 120 EGP per qualified invitee. Silver (10+): 150 EGP. Gold (50+): 180 EGP. Platinum (100+): 240 EGP per referral.

Question 32

What makes a referral "qualified"?

Accepted Answer

Your invitee must complete signup + verify both email AND phone. KYC is NOT required. This activation gate prevents spam while keeping the loop fast.

Question 33

Do I earn ongoing income?

Accepted Answer

Yes — on top of the one-time bonus, you earn 10% of every subscription renewal your referee pays. Forever. Daily settlement at 06:30 UTC.

Question 34

How can I spend my referral earnings?

Accepted Answer

Clients: pay for services + orders. Sellers: withdraw, renew subscription, fund ad campaigns. Or just keep withdrawing to your bank.

Question 35

How do I share my link?

Accepted Answer

/dashboard/influencer has: copy-link button, QR code (download as PNG), WhatsApp / X / LinkedIn share buttons, embed HTML iframe code, and a 1080×1920 PNG flyer for Instagram stories.

Question 36

Can my tier go down if a referral gets rejected?

Accepted Answer

No — tiers never downgrade. Once you reach a tier, you keep it forever. We store your highest-ever-reached tier and use that for future payouts.

Question 37

What is the 2-tier override?

Accepted Answer

If you were referred by someone, your inviter earns 3% override on the 10% recurring commission you generate. So everyone in the chain wins.

Question 38

What perks do top tiers unlock?

Accepted Answer

Silver: priority support (4h replies). Gold: + marketing kit (logos/banners/scripts ZIP). Platinum: + branded landing page (mindhubapp.co/influencer/yourname) + dedicated account manager + early access.

Question 39

How do I claim a promo code?

Accepted Answer

Logged in: click the "Claim" button in the navbar promo strip — it applies directly to your account. Signed out: go to /register?promo=YOURCODE and the promo lands on your new account.

Question 40

What is the MINDHUB14 code?

Accepted Answer

Gives you 14 free days on your current plan. One claim per account. If you upgrade mid-promo, the new tier inherits the extended renewal date.

Question 41

Can I stack multiple promos?

Accepted Answer

No — only one active promo per account at a time. New promos replace expired ones. Contact support if a special bulk-discount applies.

Question 42

My promo code says "already claimed"

Accepted Answer

Each code is single-use per account. If you see this and didn't claim before, contact support@mindhubapp.co with the code so we can investigate.

Question 43

How is a promo different from my referral link?

Accepted Answer

Promo codes give a discount to YOU (the user redeeming). Your referral link gives the inviter (you) 120 EGP per qualified signup. Both can run in parallel.

Question 44

How do I buy a service?

Accepted Answer

Browse /services, click on one you like, pick a package (Basic/Standard/Premium), and click "Order Now". Pay via gateway or wallet. The provider has 24 hours to accept.

Question 45

How many revisions do I get?

Accepted Answer

Defined by the package: Basic typically 1, Standard 2-3, Premium unlimited. Beyond the package, additional revisions can be billed by the provider.

Question 46

Can I cancel an order?

Accepted Answer

Before provider accepts: instant cancel, full refund to wallet. After acceptance: cancel requires mutual agreement OR an open dispute. Funds in escrow are protected.

Question 47

Where do I see delivered files?

Accepted Answer

On the order detail page, the "Delivery" section shows all files + a video preview. Click "Approve" to release escrow, or "Request revision" / "Open dispute" if not satisfied.

Question 48

Can I chat with the provider before ordering?

Accepted Answer

Yes for paid messaging (Creators only — you must pay first to open the chat to prevent off-platform contact). For Freelancers/Agencies, public chat is free.

Question 49

How do I post a brief?

Accepted Answer

/post-brief → fill the form (category, budget range, deadline, deliverables, references). Providers see it within minutes. Most briefs get 5-15 proposals in the first 24h.

Question 50

Should I post a budget range?

Accepted Answer

Yes — briefs with budget ranges get 3x more high-quality proposals. Don't worry: providers can't see exact budget, only the range you set.

Question 51

Can I make a brief private (invite-only)?

Accepted Answer

Yes. Toggle "Invite-only" when posting. Then send the brief link to specific providers from your saved/favorites list. No public visibility.

Question 52

How do I write a winning proposal?

Accepted Answer

Tips: address the client by name, reference 1-2 specifics from their brief, attach 2-3 portfolio links matching their niche, quote realistic timeline + price. Avoid generic templates.

Question 53

When do proposals close?

Accepted Answer

Briefs auto-close 14 days after posting OR when the client accepts a proposal. Clients can re-open or extend deadlines from /dashboard/client/briefs.

Question 54

How do I open a dispute?

Accepted Answer

On the order detail page, click "Open dispute" within 7 days of delivery. Describe the issue, attach evidence (screenshots, files). Our team reviews within 48 hours.

Question 55

How long does dispute resolution take?

Accepted Answer

Most disputes are resolved within 48-72 hours. Complex cases needing 3rd-party evidence may take up to 7 days. Both parties are notified at each step.

Question 56

What outcomes are possible?

Accepted Answer

Full refund to client, partial refund + partial release to provider, full release to provider, or revision deadline extension. Decisions are binding.

Question 57

Can I escalate beyond MindHub?

Accepted Answer

For B2B disputes above 50,000 EGP, both parties may request mediation via Egyptian Commercial Arbitration Center. MindHub provides evidence files on request.

Question 58

When will my refund arrive?

Accepted Answer

Wallet refunds: instant. Card refunds: 5-7 business days (depends on issuing bank). Fawry/InstaPay refunds: 1-3 business days.

Question 59

What data do you collect?

Accepted Answer

Account info (name, email, phone, role), KYC data (via Didit), transaction history, IP/device fingerprints for fraud prevention, and analytics (anonymized). Full list in /privacy.

Question 60

Who has access to my data?

Accepted Answer

Only MindHub staff with role-based access. We share data only with: Cloudinary (uploads), Pusher (chat), Sentry (errors, PII-scrubbed), Paymob/Stripe/TAP (payments), Twilio (SMS), Resend (email), Didit (KYC).

Question 61

How do I request my data / delete it?

Accepted Answer

Email privacy@mindhubapp.co with subject "GDPR request" + your account email. We respond within 30 days. Account deletion anonymizes personal data within 30 days.

Question 62

Are my chats with providers private?

Accepted Answer

End-to-end encrypted in transit, stored encrypted at rest. Only MindHub support can view them if a dispute is opened. Off-platform contact attempts are flagged for safety.

Question 63

How do I control email notifications?

Accepted Answer

Settings → Notifications → toggle per category (orders, messages, marketing, digest). Unsubscribe link in every email also works one-click.

Question 64

Where do I download the mobile app?

Accepted Answer

iOS: App Store. Android: Google Play. Search for "MindHub" (with the door/portal logo). Or scan the QR codes at the bottom of mindhubapp.co.

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