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MindHubMindHub

MENA's #1 marketing marketplace. Verified agencies, freelancers, and creators with escrow-protected payments.

info@mindhubapp.co Cairo, Egypt
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Trust & Safety

How to report harassment or fraud

كيف تبلّغ عن مضايقة أو احتيال

When to report

Report any message that is abusive, threatening, sexually inappropriate, or that asks you to pay or work outside MindHub. Also report fake profiles, plagiarised portfolios, or payment scams.

1. Report from chat

Open the chat with the user, tap the three-dot menu, choose "Report". Pick a category and add a short description. We see the full chat context automatically.

2. Report from profile

For impersonation or fake portfolios, open the profile, click "Report this profile", and attach evidence (screenshots, links to the original work).

What happens next

Our trust team reviews within 24 hours (4 hours for fraud or threats). The other user is not told who reported them. You will get a follow-up email with the outcome.

Outcomes we use

Warning, temporary suspension, permanent ban, refund to victim, or referral to law enforcement for criminal cases. We always err on the side of safety.

Pay-outside-platform is fraud

Anyone asking you to communicate or pay outside MindHub is breaking the rules — and you lose escrow protection. Report immediately.

متى تبلّغ؟

بلّغ عن أي رسالة مسيئة، تهديد، إيحاءات جنسية، أو طلب دفع/شغل خارج المنصة. أيضًا البروفايلات المزيّفة وأعمال مسروقة.

١. من الشات

افتح الشات، اضغط القائمة، اختر "بلاغ". حدّد الفئة واكتب وصف.

٢. من البروفايل

للانتحال أو الأعمال المزيّفة، افتح البروفايل، اضغط "بلّغ عن هذا الملف"، وأرفق إثباتات.

ماذا يحدث بعدها

فريق الثقة يراجع خلال 24 ساعة (4 ساعات للاحتيال أو التهديدات). الطرف الآخر لا يعرف من بلّغ.

النتائج

تحذير، إيقاف مؤقت، حظر دائم، استرداد للضحية، أو إحالة للجهات الأمنية.

الدفع خارج المنصة احتيال

أي حد يطلب الدفع/التواصل خارج MindHub بيكسر القواعد — وبتفقد حماية الـ escrow.

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